Privacy and Cookie Policy

Responsible Person – Data Controller

The person responsible for all matters concerning the privacy and processing of any personal data, also known as the Data Controller, is:

The Directors
HB Hydraulics Ltd
Unit N
OYO Business Units
Fishers Grove

The Data Controller can be contacted on or you can write to the above address.

Your Rights

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your data. You have the right to:

 • ask us for a copy of any data we hold about you.
 • have any data that is incorrect, corrected.
 • object to the use of your data.
 • have your data provided to you to take elsewhere in a suitable format
 • have your data deleted in certain circumstances.

If you wish to exercise any of these rights then please contact our Data Controller.

You also have the right to lodge a complaint about the use of your data with the Information Commissioner’s Office (ICO). Details for the ICO and making a complaint can be found on their website at


Use of your data

Contacts via our website

Our website uses cookies to track which pages are of interest to people. Visitors to our website can choose to allow cookies or not.

Anyone submitting an enquiry via our website is asked to provide their name, company name, telephone number, email address and a message. This information is collected for the sole purpose of following up on your enquiry.

Your enquiry will be sent to our administration team to allocate to the relevant team member to follow up. A copy is kept in a secure part of our website.
Your records are hosted in the EU or in countries with EU equivalency.


We collect your name, address, postcode, telephone number and email address.

Your details are stored in our cloud-based software and locally based accounting software.

We require this data so that we can provide you with quotations, fulfil our contractual obligations to you and record the transaction in our company’s accounts. We are processing this data on the basis of a contract with you.

We keep your details for seven years to meet our legal obligations in relation to financial records keeping.

Your records are hosted in the EU or in countries with EU equivalency.

You may require us to supply personal details of the staff who will be undertaking work on your site. By default, we transmit data containing personal details via encrypted emails.


Contractors will be required to supply company name, address, telephone number, company registration and VAT numbers along with copies of any relevant documentation such as valid insurances, certifications and training records of personnel being supplied to work on our behalf. 

To gain access to Secure sites we will be required to supply site security with the names, nationality and date of birth of each individual subcontractor (including agency staff) working on our behalf. Personnel will also be required to have photographic identification whilst working on site. The photographs will be taken by the sites security staff and will be held within their computer systems in accordance to their own retention policies.

Following completion of the contract we advise security personnel of contractors who no longer require access to the site.

We are required to supply this information to our customers in order to meet our contractual obligations on site. Your records will be hosted in our cloud and accounting system.


Supplier data will be held in our accounting system in order to record transactions within our finance system. Records will be held for seven years in accordance with our legal obligations.



A cookie is a small amount of data, which often includes a unique identifier, which is sent to your computer browser from a website's computer and is stored on your computer's hard drive. Cookies allow our website to recognise your computer or access device each time it is used to visit our website and to keep count of how often you return to the website.  If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

Visitors to our website can choose to allow cookies or not.

We use two types of “cookies” to collect information. The first type of cookie is called a “session” cookie, which is temporary and is deleted automatically once you leave the HB Hydraulics Ltd’s website.

We use a session cookie to remember your log-in for you (if applicable). These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at

The second is called a “persistent” cookie, which remains on your computer hard drive until you delete it. HB Hydraulics Ltd does not use cookies to gather information concerning your visits to other sites, nor to ascertain any personally identifiable information about you, apart from what you provide voluntarily during your dealings with HB Hydraulics Ltd.

Google Analytics – persistent cookies for site analytics and performance - we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at


External web services

In addition to the above, Client website contains hyperlinks to websites which are owned and operated by third parties. These websites will have their own privacy policies and may also use cookies. We do not accept any responsibility or liability for the privacy practices of any third party websites and your use of such websites is at your own risk.

Email tracking

Some emails that we send you have no tracking in at all, some emails we can track, at an individual level, to see whether the user has opened and clicked on the email.


Whilst your information is held on our system, we will ensure that it is held securely and we take all appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of the information. We regularly review our information collection, storage and processing practices and our security measures to guard against unauthorised access.

Transfer of your information

We will not transfer any information collected from you to any third party without expressly seeking your consent before doing so, except in cases where we are required to disclose the information in order to comply with the law or any court order.

Changes to this Privacy and Cookie Policy

We may change or update this Privacy Policy from time to time, so we recommend that you check it regularly. The date of the most recent revision will always be shown below. If for any reason you do not agree to these changed terms, please do not continue to use our website. If any material changes are made to this Privacy Policy we will include a prominent statement to that effect.

Governing Law

This website is governed by the laws of England and Wales and any dispute in respect thereof shall be subject to the exclusive jurisdiction of the courts of England and Wales.



25th May 2018 - Issue 1